Shipping policy

Welcome to Marinor & Co. We are committed to providing a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping of our products within Puerto Rico and the United States.

1. Shipping Locations We currently ship our products to:

  • All locations within Puerto Rico
  • All states within the United States, including Alaska and Hawaii

2. Shipping Methods & Delivery Times We offer the following shipping methods:

  • USPS Ground Advantage (2-5 business days): This option is available for both local (Puerto Rico) and US shipments. Delivery times may vary based on the destination and any unforeseen delays. 

3. Shipping Costs:

  • Flat Rate:  We offer a flat rate shipping cost of $5.00 for every purchase under $50.
  • Free Shipping: We offer FREE shipping for orders over $50.

5. Order Processing Time Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

6. Shipping Restrictions

  • Some items may have additional shipping restrictions due to size, weight, or destination.

7. Order Tracking Once your order has shipped, you will receive an email notification containing tracking information. You can track your order using the link provided in the email.

8. Shipping Insurance We take great care in packaging your jewelry to ensure it arrives safely. However, if your package gets lost or damaged while in transit, we offer shipping insurance up to $100. You must contact us in order to make a claim.

9. International Shipping At this time, we only ship within Puerto Rico and the United States. We do not offer international shipping.

10. Customs, Duties, and Taxes Marinor & Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

11. Delays and Issues We strive to ensure timely delivery of your orders. However, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control. If you experience significant delays or issues with your shipment, please contact our customer service team for assistance.

12. Contact Us If you have any questions or concerns regarding our shipping policy at:

  • Email: sales@marinorjewels.com
  • WA Business: 787-219-4957
  • Address: 8 Avenida Laguna, Carolina PR 00979.

Thank you for choosing Marinor & Co. We appreciate your business and look forward to serving you.